That’s a great customer service response from Samsung! It keeps the tone professional, friendly, and supportive while providing clear ways for the customer to get further assistance.

If you’d like to tweak it slightly for a more personalized touch, you could add:

• A direct link to the support page.
• A mention of Samsung’s SmartThings app for additional TV control.

Let me know if you want any refinements! 😊

That’s a valid concern, Margaret! Many newer TVs come with fewer HDMI ports, which can be frustrating when connecting multiple devices.

A high-quality HDMI switch is a great solution—it allows you to plug in multiple devices and switch between them easily with a remote or button. Some even have automatic switching based on which device is powered on.

Would you like recommendations for a good HDMI switch to make your setup more convenient? 😊